Notification Rules for Issues

Creating a new rule for Issue

This article will explain how to create a rule for when a change is made to an Issue.

Here are the steps needed to set up a rule:

1. Make sure you are on the Issue tab in the top navigation, and then click on + Create Notification Rule in the top-right corner.

2. You can specify an Alert Title to give clear context to the email recipient about the alert's purpose.

3. Your object is automatically set to Issue, and you just simply need to select an action from the second dropdown.

4.In the next section, you have the ability to set some conditions for when this notification rule should run.  By default, it will simply run on only the action set in the field above.  For example, you can make it so that this rule only runs when 

1. an Issue gets created in a specific Building (or not in a specific Building), 
2. when an Issue is Performed By a specific User (or not Performed By) by a specific User, 
3. when an Issue is Performed By a specific User Role,
4. the Status is changed.

In the screenshot below, you can see an example of a Building, Performed By, Performed By Role and Status condition. You can of course use all four conditions at the same time. Also, please note that you can use 'is' or 'is not' when setting these conditions.

5. As a last (and maybe most important) step, we need to decide who gets the notification.  There are two (2) fields here:

Type - select the type of notification that should be sent.

Recipient - choose the user(s) who should be notified.

Here is an example.  We are telling the system to send a notification by email to the users Tyler Lee, Julie Wong, and Chris Brown.

6. Click on Create when done.