The BuiltSpace site is not reachable or giving an error message- what do I do?

If you experience an error indicating that the Web App or the Admin Portal is not reachable or encounter a timeout error, a simple solution is to clear your browser’s cache. This often resolves the access issues by refreshing your browser's memory and settings. 

Here are the steps to clear your cache on various browsers:

For Google Chrome:

1. Open Chrome and click the three dots in the upper right corner to open the menu.

2. Go to More tools > Clear browsing data.

3. Choose the time range to delete everything (you can select "All time" to clear everything).

4. Check the boxes next to "Cookies and other site data" and "Cached images and files".

5. Click Clear data.

For Mozilla Firefox:

1. Open Firefox and click the three horizontal lines in the upper right corner to open the menu.

2. Select Options > Privacy & Security.

3. Under the Cookies and Site Data section, click Clear Data.

4. Check the boxes next to "Cookies and Site Data" and "Cached Web Content".

5. Click Clear.

For Microsoft Edge:

1. Open Edge and click the three dots in the upper right corner to open the menu.

2. Go to Settings > Privacy, search, and services.

3. Under the "Clear browsing data" section, click Choose what to clear.

4. Select "Cached images and files" and any other data types you wish to clear.

5. Click Clear now.

For Safari (on macOS):

1. Open Safari and click on Safari in the menu bar at the top of your screen.

2. Select Preferences from the drop-down menu.

3. Go to the Advanced tab and check the box at the bottom that says, “Show Develop menu in the menu bar”.

4. Close the Preferences window, click Develop in the menu bar, and then select Empty Caches.

Clearing your browser cache can not only resolve these access issues but can also improve your overall internet browsing experience. If you continue to experience issues after following these steps, please do not hesitate to reach out to our support team for further assistance.